General Terms and Conditions of Use

1. General introduction

VPL Rent is a private limited company with registered offices in Via Gorizia 48 - Gallarate (VA) Italy VAT 02346830025.
VPL Rent handles the transfer of people in Italy, generated by a reservation on the website www.vplrent.it by a customer of VPL Rent for the execution of services, together VPL Rent uses its own drivers as well as the collaboration of transport companies operating in the area regularly. The client, before making a reservation online, it should ensure that you have read and understood the conditions of VPL Rent which will govern the future contract. Our customer service is available for any clarification regarding the conditions of travel. Through the website www.vplrent.it, VPL Rent offers the following types of transfer service and / or private tours with vehicles ranging from car ( from 1 to 3 passengers) or van ( 1 to 7 passengers ).

2. Online reservation

a. If the booking is made via telephone or fax or e-mail as well as with our online system, the customer agrees, the conditions of VPL Rent this request is considered "reservation".
b. When booking, the customer must be an adult must ensure that all information provided correspond to the reality, correct, complete, and that the credit card or debit card used is his own and that there are sufficient funds or credit in order to cover the cost of service. VPL Rent not be liable for any errors in the booking and will not reimburse anything in the case of no service due to these errors. If these errors imply that VPL Rent or their suppliers should have a service other than that booked and this involves additional costs to the service, the customer must pay the difference directly to the driver, communicated by the Office of VPL Rent, before performing the service.
c. The payment of service is required at the time of booking through online system or through correspondence with the sent of credit card by fax. The amounts of the service will be charged only after verification of receipt of the reservation, by our booking office of the real availability of the vehicle booked the place and time required. In the case of non-availability your booking will be considered null and the amounts re-charged.

If VPL Rent will be able to perform the requested service, the customer will receive, via email, the booking confirmation and cost of service will be charged to the credit card provided by the customer when the reservation request . The email sent are taken as evidence that was received by the customer.
If VPL Rent will not be able, for whatever reason, to provide the service, will send to the customer via email the cancellation of the "reservation". In this case the entire amount will be charged on the customer's credit card.
The booking confirmation is in effect your trip ticket. This must be printed, shown to the driver before each transfer. The "reservation", however, has no validity as a trip ticket.
d. the customer has the responsibility to check that all information printed on the confirmation actually correspond to those chosen by him at the time of booking. Any anomalies must be notified by email at [email protected] before performing the service.
e. customer has the responsibility to provide a valid mobile telephone number of at least one of the passengers, including the country code, just in case of need. In a reservation without a telephone contact, it is the responsibility of the customer or passenger to contact VPL Rent for changes occurring in the reservation.
f. The legal rights of the customer may in no case be denied or reduced.

3. Luggage

a. If the customer is carrying golf bags, bikes, skiis or other bulky materials for which there may exist surcharge in the price, he must indicated in the booking form . In case of failure to notify VPL Rent or its suppliers about bulky materials, they may refuse to carry items not declared before.
b. Luggage is transported under exclusive responsibility of the customer. The forgotten items/luggage in the vehicle will be delivered to the address provided by the customer at its own expenses.

4. Delays

a. VPL Rent is not required to verify any flight delays, ships or trains delays or other means of transport used by the customer. Customer has the responsibility to communicate any delays to the VPL Rent offices, however, our team will be to check with the appropriate warning systems, flight delays and / or trains (when possible).
b. If the customer has booked a service and there is a delay of the flight or ship, or train, or other means of transport used, the driver of VPL Rent wait until 60 minutes considering time of arrival Over 60 minutes wait there will be a surcharge extra as indicated in our quote that you have received.
d. Vpl Rent will make every effort to ensure that all vehicles arrive on time to the programmed destinations, but states that in any case it will be called to answer for the consequences of any kind suffered by the Customer due to the fact that the transfer was not completed in time due to events and happenings that are not directly dependent on the will of the driver and / or occurred due to force majeure (heavy traffic, bad weather, unexpected traffic disruptions and not reported or planned incidents, police enforcement roadblocks, or standards imposed by the competent authorities, even temporarily, for the safety of road users etc.. etc...)
However, exist the opportunity for the customer to obtain, for motivated request, a refund of the transfer’s price paid in advance, but just in case of non implementation or use of the service required or due to interruption of the travel before the arrival destination, if this will not depend on the above mentioned reasons of force majeure or by the desire of customer that has given up the service in cases explaind in the next article n. 6/a.

5. Transport

a. Smoking is not permitted on board vehicles used by VPL Rent
b. All drivers VPL Rent may refuse to transport anyone who might be under the influence of alcohol or drugs and / or whose behavior is considered threatening to the driver himself, for vehicles or for other passengers.
c. It is not allowed to introduce on board vehicles used by VPL Rent alcoholic beverages or drugs with intent to consume them.
d. All vehicles used by VPL Rent are insured for third party liability under the existing legislation of the country where transportation service is effectuated .

6. Cancellations, changes, refunds

Cancellations can only be made via email at [email protected] and will be confirmed, via email, by the offices of VPL Rent.
If the customer does not receive the email confirming the cancellation is your responsibility to telephone the offices of VPL Rent.

Any change of reservation must be notified at [email protected]
b. The changes to the reservation must be notified by email [email protected] at least 24 hours before the service booked.
For changes communicated less than 6 hours the begin of the service, if we can not provide the new solution requested, we will communicate alternative solutions. if we are not in a position to confirm the alternatives or if the alternatives proposed were not accepted by the customer, we will consider the service as no show.
c. Complaints and requests for reimbursement must be submitted writing within 48 hours from the end of the service, at [email protected] with the necessary motivation, and will be evalueted according the existing legislation in the italian territory.

The driver will wait for passengers ‘s flight arrival at the airport in the arrival area.
After 60 minutes of flight landing time, if passengers did not keep contact with our sales office or with the driver, you will be considered as no-show.
In railway station or port the driver will wait at the place indicated on the booking. After 30 minutes from the arrival of the ship or the train, if passengers did not keep contact with our sales office or with the driver, we will apply no-show. In the hotel or location, the driver will wait 30 minutes after which is if passengers did not keep contact with our sales office or with the driver, we will apply no-show.

The total amount of reservation will be billed directly to the customer /person who requested the service, based on the details supplied by customer /person in the reservation form.

7. Protection of personal data

Under Legislative Decree 196/03, the personal data that will be freely provided will be kept on a secure database. The data will be processed by VPL Rent. The data controller of your personal data is VPL Rent located in Via Gorizia 48 - Gallarate (VA) Italy. Under Article 29 of Legislative Decree 196/93, in accordance with article 7 of Legislative Decree mentioned above you may ask at any time the change of the data by writing to VPL Rent.